Frequently asked questions

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How do I place an order?
Hit “Add to Cart” for the item you want. When you’re finished shopping, open your cart and click “Checkout” to complete the purchase.

Is my payment info secure?
Yes—our processing is 100% secure. Our internet security team works to keep your experience safe and reliable. 🔒

When will my items arrive?
We process orders within 1–3 business days and send a shipping confirmation email afterward. 📧

Do you offer tracking?
Absolutely—once your purchase is complete, you’ll receive a tracking number. 🧭

What does shipping cost?
Rates depend on where the parcel ships from. Add your shipping address at checkout to view the exact fee.

If I order multiple items, will they ship together?
Usually, multiple items are packed in separate parcels. 📦📦

Return policy / exchanges
Washed or worn? No problem—we provide free returns.

• 30 days: Full refund

• 180 days: Store credit
  After processing your return, we’ll email a refund confirmation. Refunds typically issue within 10 business days from the date we receive your return. Due to current order volumes, delays may occur—thanks for your patience. ⏳

Do I need to return free gifts?
If returns lower your order below the promo threshold, the free gift must be returned. Prefer to keep it without qualifying? We’ll deduct its cost from your refund or request payment. 🎁

Can I change/cancel after submitting?
Once submitted, orders cannot be changed or canceled. You may return items; refunds cover the product amount only (shipping is non-refundable).

More questions?
Explore our knowledge base—See all FAQs.

Fastest contact
Email: lorrainejernberg6892@outlook.com